Privacy Policy
We believe privacy is a right, not a feature. Here's exactly what we collect, why, and how we protect it.
1. Who we are
VoxClient ("we", "us", or "our") is an AI brand voice platform built for marketing agencies. Our registered address is available on request via our contact page. This policy explains how we handle personal data when you use our website and product.
2. What data we collect
We collect only what is necessary to provide our service:
- Email address — when you sign up for an account or contact us.
- Content you paste — posts, emails, or other writing you submit to train a client voice profile. This is stored securely and used only to power your account's AI model.
- Usage data — which features you use, how often, and basic session information (browser type, device type). Collected anonymously via standard analytics tools.
- Payment information — processed entirely by our payment provider (Stripe). We never see or store your card number.
3. How we use your data
- To create and manage your VoxClient account.
- To train and improve your personalised AI voice model.
- To send you product updates and service communications (you can opt out at any time).
- To improve the product through aggregated, anonymised usage analysis.
- To process billing and send receipts.
4. Data sharing
We do not sell your data. We do not share your data with third parties for advertising purposes. We only share data with:
- Stripe — for payment processing.
- Our AI infrastructure providers — strictly to process your voice model requests. All data is encrypted in transit and at rest.
- Law enforcement — only if legally required to do so.
5. Data retention
We keep your data for as long as your account is active. If you delete your account, we remove all associated personal data and voice model data within 30 days. Aggregated, anonymised analytics data may be retained indefinitely.
6. Your rights
Depending on where you are based, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data ("right to be forgotten").
- Object to or restrict processing of your data.
- Request a portable copy of your data.
To exercise any of these rights, email us at privacy@voxclient.ai. We will respond within 30 days.
7. Cookies
We use a small number of cookies to keep you signed in and to understand how the site is used. We do not use third-party advertising cookies. You can clear cookies in your browser settings at any time.
8. Security
All data is encrypted in transit (HTTPS/TLS) and at rest. We follow industry-standard security practices and conduct regular security reviews. Despite these measures, no system is completely immune to risk — we encourage you to use a strong, unique password.
9. Changes to this policy
We may update this policy from time to time. When we do, we'll update the "Last updated" date at the top of this page and, for significant changes, send you an email notification if you have an account.
10. Contact us
Questions about this policy? Email us at privacy@voxclient.ai or visit our contact page.