Terms of Service

Last updated: 27 September 2026  ·  Effective immediately

1. Acceptance of terms

By creating an account or using VoxClient (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, please do not use the Service. We may update these terms from time to time — continued use after changes means you accept the updated terms.

2. Who can use VoxClient

You must be at least 18 years old to use VoxClient. By using the Service, you confirm that the information you provide is accurate and that you have the authority to enter into these terms on behalf of yourself or your organisation.

3. Your account

• You are responsible for keeping your login credentials secure.
• You are responsible for all activity that occurs under your account.
• Notify us immediately at hello@voxclient.ai if you suspect unauthorised access.
• You may not share your account or use another person's account without permission.

4. Acceptable use

You agree to use VoxClient only for lawful purposes. You must not:

• Use the Service to generate content that is false, defamatory, harmful, or illegal.
• Attempt to reverse-engineer, copy, or replicate the VoxClient AI system.
• Use the Service to violate any third party's intellectual property rights.
• Attempt to gain unauthorised access to any part of the Service or its infrastructure.
• Resell or sublicense access to the Service without our written consent.

5. Content ownership

You retain full ownership of the content you upload (posts, emails, brand copy) to train your voice models. You grant VoxClient a limited, non-exclusive licence to process that content solely for the purpose of providing the Service to you.

VoxClient does not claim ownership of any content you generate using the Service. You are responsible for ensuring the content you generate complies with all applicable laws.

6. Subscription, billing, and cancellation

• Paid plans are billed monthly or annually, as chosen at sign-up.
• All payments are processed securely via Stripe. We do not store card details.
• You can cancel your plan at any time from your account settings. You will retain access until the end of the current billing period.
• Refunds are available within 14 days of the first charge on a new paid plan. Contact hello@voxclient.ai to request one.
• Team and Enterprise plans are billed per active seat per month.

7. Free plan limitations

The Free plan is subject to usage limits as described on the Pricing page. We reserve the right to adjust free plan limits at any time with reasonable notice.

8. Service availability

The Service is provided as an evolving product and may contain bugs or limitations. We are not liable for data loss, though we take reasonable steps to protect your data.

9. Availability and uptime

We aim to keep VoxClient available 24/7, but we cannot guarantee uninterrupted access. We may perform maintenance that temporarily makes the Service unavailable. Enterprise customers with SLA agreements are governed by those specific terms.

10. Termination

We reserve the right to suspend or terminate accounts that violate these terms, without prior notice. You may delete your account at any time. Upon termination, your data will be deleted within 30 days as described in our Privacy Policy.

11. Limitation of liability

To the maximum extent permitted by law, VoxClient is not liable for any indirect, incidental, or consequential damages arising from your use of the Service. Our total liability for any claim is limited to the amount you paid us in the 12 months preceding the claim.

12. Governing law

These terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, unless local consumer law in your jurisdiction provides otherwise.

13. Contact

Questions about these terms? Reach us at legal@voxclient.ai or via our contact page.